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3 Tips to Build a Better Check-In
Service check-in is a foundational part of every service visit, but when is the last time you stopped to evaluate the process? Your service advisors…
Bringing Balance to the (Work) Force: Jedi Tactics for Defeating a…
As we celebrate May the 4th, let’s look beyond the stars and into our service departments, where a challenger nearly as daunting as Darth Vader…
3 Reasons You Need a CRM in Your Service Drive
If you’re not currently using a customer relationship management (CRM) tool in your service department, you’re probably wondering if it’s worth having. I present the…
Profit-Per-Employee: What are your employees making (or costing) you?
Have you ever spent half a day drowning in Excel spreadsheets, trying to use your information to get results? Data should work with you, not…
Dealer Stories: How Scranton Motors Improved, One Call At A Time
The Ritz-Carlton is known for providing superior customer service and delivering personalized experiences to its guests. Hotel staff will go above and beyond to make…
Top 10 Fuel Articles of 2018
As 2018 comes to a close, Reynolds and Reynolds would like to wish you a happy New Year. To celebrate another year of improving automotive retail,…
How Do You Sell Accessories?
How do you sell accessories? This isn’t a trick question or the intro to Sales 101. It’s a legitimate query, and for dealers, having a…
5 Reasons to Get Hyped for NADA 2019
This year’s NADA Show will be hosted in San Francisco, famously known for being the only city in the country with rolling Historic Landmarks. It…
Is Cash Still King?
How often do your customers pay for services with cash? It probably doesn’t happen often. Cash is still prominent in some industries, but for automotive,…
Top 4 Misses In Your BDC
Generating new opportunities is the most important job of the business development center. If you’re not running it correctly, you’ll miss out on numerous opportunities for your…
Sensing a Cold? Take Your Employees’ Temperatures With These Tips for…
One challenge facing automotive retailers that has proven to be a very tough nut to crack is high turnover rates among 20-and-30-something Generation Y’ers (a.k.a.…
3 Process Improvements for Service
How will you make profit in other areas of your dealership if vehicle sales decline? This is a question you need to ask every day. Now is…
5 Ways Employee Theft Happens
It’s hard to imagine someone in your dealership stealing from you, but for many dealers that’s reality. We all believe we can trust our employees and…
