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Parts and Service

Tips and best practices for those working in fixed operations.

Now more than ever, the role of the service advisor is to sell additional services. Previously, this started at the greeting while advisors formed a

This is the second part in our two-part series over lessons from the Coronavirus pandemic. Check out the first article over fixed operations marketing strategy

Customer preferences are constantly changing and also vary based on the individual. However, we see a trend within the retail environment that only seems to

It’s said bad habits are made in good times while good habits are made during bad times. The last few months have been rough for

Now more than ever, customers are demanding outlets in your dealership to maintain a safe distance from employees and other customers. Having a self-service experience

With many people and businesses continuing to practice social distancing, things remain slow – including your customers’ schedules. This means their vehicles are not in

Jim Hudson Lexus in Augusta, Georgia, was experiencing process issues many service departments face. Technicians were wasting time waiting on other personnel, the service department

In times like these, making sure customers feel comfortable in your store is paramount to retaining business and driving revenue. But when making customers feel

In this episode of Reynolds’ video podcast, Connected, Todd Marcelle, CEO at GoMoto, addresses providing a safe and sanitary service greeting for customers.   Greg

In this episode of Reynolds’ new video podcast, Connected, Brad Highland, director of digital marketing at Naked Lime Marketing, addresses marketing service to an audience