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Parts and Service

Tips and best practices for those working in fixed operations.

Time vs money

Take a second and think about how you are measuring time in your dealership. Are you wasting it or saving it?

It’s that time of year when Dr. Seuss’ iconic character makes his annual re-emergence in the classic 1966 cartoon How the Grinch Stole Christmas. As

Service mechanic leaning on vehicle, smiling.

Everyone knows what the ideal customer experience in the service department looks like: quick, convenient, and transparent. Customers expect the focus to be on them,

Man checking in at the airport via kiosk

More and more retailers are using technology that allows customers to check in and out quickly, without the need to meet with someone face-to-face. While

Vehicle hang tag hanging from rearview mirror

Dealerships across the nation are facing the same new and used vehicle inventory challenges due to a perfect storm of chip manufacturing shortages and a

Mobile phone with QR code

QR (short for Quick Response) codes have been around since 1994; however, it wasn’t until almost three decades later they became more of a solution

Gauge meter showing low and high risk levels

In a world where everything can be done securely at our fingertips, why do we continue to spend time doing tasks manually that open ourselves

Different parts that make up a vehicle

In 1918, the United Kingdom painted the first separating lines on the roads due to high accident rates.

Service advisor at desk answering phone

Service managers, you know your advisors are busy. You know they play a pretty significant role in your success. In fact, nearly 75% of calls

The Changing Landscape: Digital Experiences in Service

As dealers continue to digitize more and more of their operations, finding the right balance between physical and digital customer interactions has become trickier. There’s