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Parts and Service

Tips and best practices for those working in fixed operations.

Technicians are hard to find, and once you do, most aren’t satisfied with their jobs. In fact, 79% of technicians have considered leaving the industry.

Scheduling appointments online

It should go without saying that one of dealers’ top goals for their business is sustainable, long-term profitability. While the day-to-day rush of dealership operations

Woman doing repairs and diagnose with mobile at auto repair shop

As a customer of other businesses, would you rather: Wait in the restaurant or get a text on your phone when your table is ready?

Every fixed operations department should have a right-hand man.

Every fixed operations department needs a right-hand man to help assist in completing tasks.

Service kiosk station

Kiosks. Everywhere you look today, you can find a kiosk nearby. Many people appreciate the convenience they can offer and the tech-savvy experience, but others

Time vs money

Take a second and think about how you are measuring time in your dealership. Are you wasting it or saving it?

It’s that time of year when Dr. Seuss’ iconic character makes his annual re-emergence in the classic 1966 cartoon How the Grinch Stole Christmas. As

Service mechanic leaning on vehicle, smiling.

Everyone knows what the ideal customer experience in the service department looks like: quick, convenient, and transparent. Customers expect the focus to be on them,

Man checking in at the airport via kiosk

More and more retailers are using technology that allows customers to check in and out quickly, without the need to meet with someone face-to-face. While

Vehicle hang tag hanging from rearview mirror

Dealerships across the nation are facing the same new and used vehicle inventory challenges due to a perfect storm of chip manufacturing shortages and a