Enjoying what you’re reading? Sign up now.

Subscribe
Search

Parts and Service

Tips and best practices for those working in fixed operations.

Everyone knows what the ideal customer experience in the service department looks like: quick, convenient, and transparent. Customers expect the focus to be on them,

More and more retailers are using technology that allows customers to check in and out quickly, without the need to meet with someone face-to-face. While

Dealerships across the nation are facing the same new and used vehicle inventory challenges due to a perfect storm of chip manufacturing shortages and a

QR (short for Quick Response) codes have been around since 1994; however, it wasn’t until almost three decades later they became more of a solution

In a world where everything can be done securely at our fingertips, why do we continue to spend time doing tasks manually that open ourselves

In 1918, the United Kingdom painted the first separating lines on the roads due to high accident rates.

Service managers, you know your advisors are busy. You know they play a pretty significant role in your success. In fact, nearly 75% of calls

As dealers continue to digitize more and more of their operations, finding the right balance between physical and digital customer interactions has become trickier. There’s

Time to market (cycle time) is crucial to the profitability of your used car inventory, so your goal should be to minimize it as much

Whether you’ve been to Disney World in the last few years or not, you most likely know about their MagicBands. These sporty wrist bands are