The automotive market is always evolving. Customers expect a top of the line buying experience not only at the dealership, but at home, the office,…

When John Keohane, vice president of operations for Temecula Valley Buick GMC, thinks about what a DMS does for a dealership, “it’s the central nervous…

2021 was a year to remember for everyone. Dave Bates, Chief Customer Ambassador at Reynolds and Reynolds, connects with this statement, though his story is…

Photo: Daytona Toyota, Daytona State College Finding and keeping technicians is a challenge for many dealerships today and the shortage continues to worsen. By 2024,…

Learn about the three key areas Copeland Chevrolet said FOCUS overshadowed competitors.

When you think about success and what it actually takes to be successful, what comes to mind? Is it a learned and practiced skillset that helps you…

Now more than ever, consumers are doing their research. A wealth of knowledge is at their fingertips, so they come equipped with information and high…

The Ritz-Carlton is known for providing superior customer service and delivering personalized experiences to its guests. Hotel staff will go above and beyond to make…

In a world filled with technology, customers expectations have evolved. They demand quick, digital, and personalized. When your customers make it to F&I, are you…

Now more than ever, customers expect fast service and simple processes from all of their purchases. With companies such as Amazon implementing one-click purchases, fast…