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Tips and Tricks for Desking

desking keyboard hotkeys
Article Highlights:

  • Utilizing hotkeys can help increase user efficiency.
  • Reduce stress when you desk deals.

This article was authored by Brody Jensen, Software Education Supervisor.

As a front end software instructor, customers often ask me about the capabilities of the Desking application. While these questions can be quite broad, many of them are related to increasing efficiency. Today, I’m going to share a few hotkeys that can help you navigate the system quickly.

The first is the hotkey combination Shift+F3. This hotkey opens the Deal Search window and displays the last 200 deals added into your system. This is especially useful for sales managers who want to keep an eye on all the deals being worked without having to search for specific salespeople. The Deal Search window also provides the ability to narrow your results. If the last 200 deals is too broad of criteria, you can also perform more specific searches as normal from the same window. I’ve found this shortcut to be extremely useful as a quick way to get back into older deals.

The next hotkey is for the Vehicle Inquiry window. This shortcut is available in both Desking and the Vehicle Management System application, and can be accessed using the hotkey combination CTRL+I. Vehicle Inquiry allows you to search for vehicles using more detailed information, such as body size, color, or fuel type. This feature is incredibly helpful when working with a customer who has some idea of the vehicle they want, but is also open to other options. With Vehicle Inquiry, you can enter all of the customer’s criteria and quickly find the vehicles in your inventory that match their wants.

Vehicle Inquiry Screen

Another hotkey that’s helpful is CTRL+A. This combination takes you from whatever screen you are currently on and returns you to the Start Deal screen. This helps you to quickly exit a Retail Worksheet when finished with a deal or when you need to access a different Retail Worksheet. ERA-IGNITE also has a built-in safeguard so that if you have any unsaved information and attempt to return to the Start Deal screen you’ll be prompted to save or discard your changes.

Return to start deal screen button

These three hotkey combinations can be extremely useful when navigating through Desking. Of course, there are plenty more hotkeys to utilize in with your keyboard. To learn more, check out our free SFI Keyboarding and Shortcuts webinar where we cover these hotkeys and more. Visit our training website and search using class code “SFKEY” to find an upcoming session and register.

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Reynolds Software Education is comprised of solution experts who aim to help customers get the most out of their Reynolds investment with a variety of training options. From DMS to solution-specific topics, Reynolds Software Education helps both new and tenured employees utilize their solutions more efficiently.

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