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Sales and F&I

From meeting quota to holding gross, articles to help anyone working in sales.

New text message alert on mobile phone

A medium as simple as texting still drives customer experience. Make sure you're not only offering a texting option, but also sending the right texts.

Man that is blindfolded

Every day, millions of consumers buy products online. Whether it’s Amazon, your local grocery store, or a nation-wide chain, each time you buy online you’re

car salesman working with a couple

Understanding aftermarket products has long been a challenge for car buyers. A 2017 report from the FTC found that add-on products were the biggest source

Fact check road sign

Remote F&I is an important component to digital retailing operations, but dealerships are still hesitant to take the leap in the new digital world. What

Dice spelling out of stock

After years of decreasing profit margins, dealerships everywhere are selling vehicles at prices well above MSRP due to inventory scarcity. Even used vehicles are catching

Signing on tablet

“I love doing paperwork. Hand signing that thick stack of forms, document by document, was the most exciting part of my car buying experience. I

Electric vehicle charging

The strong pipeline of new EV model launches in the next 24 months will create more options for consumers. With those EVs comes changing customer

Wooden blocks built to spell the word trust

For many consumers, dealerships are viewed as untrustworthy, often due to past experiences. Companies like Carvana and Vroom push this perception daily with over-the-top commercials

Used vehicle reconditioning automation to tap into high demand

Industry experts are predicting that used vehicle demand (and prices) likely won’t start coming down until spring 2022 at the earliest.

Three hands holding wrists

Any time we face an important choice, we seek support in the people we trust. In the case of purchasing a vehicle – easily one