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Sales and F&I

From meeting quota to holding gross, articles to help anyone working in sales.

Used vehicle reconditioning automation to tap into high demand

Industry experts are predicting that used vehicle demand (and prices) likely won’t start coming down until spring 2022 at the earliest.

Three hands holding wrists

Any time we face an important choice, we seek support in the people we trust. In the case of purchasing a vehicle – easily one

Woman in tooth pain

Why is it some car buyers don’t see much of a difference between the two?

Saleswoman showing a customer her tablet

There has been undeniably high employee turnover across nearly every industry in 2021. The automotive industry has not been spared with of a turnover rate

Man holding tablet and shopping online

Online retailing surged in 2020, no surprises there. It’s now a huge part of every sales conversation, as more consumers want pieces of the typical

Pregnant woman and her husband talking to a salesperson.

Seven years ago, I told the unpleasant story of my first “real” vehicle purchase. But, I learned the warning signs to watch for. Here's a

Process map

If you ask any GSM “What is your sales process?”, they will likely respond with 20 steps each salesperson is trained to complete every single

People walking by vehicle

Nobody saw 2020 coming. It flipped our world upside down in a matter of days, and some of us are still trying to put our

Letter blocks on table, spelling "change"

You’ve seen more change to your business in the last year than you have the entire past decade. Not only have you had to adapt

Woman on laptop at home

Do you find yourself questioning whether online retailing is really worth the hassle? Be honest, do you secretly hope it’s a trend that passes after