Sales and F&I
From meeting quota to holding gross, articles to help anyone working in sales.
A medium as simple as texting still drives customer experience. Make sure you're not only offering a texting option, but also sending the right texts.
Every day, millions of consumers buy products online. Whether it’s Amazon, your local grocery store, or a nation-wide chain, each time you buy online you’re…
Understanding aftermarket products has long been a challenge for car buyers. A 2017 report from the FTC found that add-on products were the biggest source…
Remote F&I is an important component to digital retailing operations, but dealerships are still hesitant to take the leap in the new digital world. What…
After years of decreasing profit margins, dealerships everywhere are selling vehicles at prices well above MSRP due to inventory scarcity. Even used vehicles are catching…
“I love doing paperwork. Hand signing that thick stack of forms, document by document, was the most exciting part of my car buying experience. I…
The strong pipeline of new EV model launches in the next 24 months will create more options for consumers. With those EVs comes changing customer…
For many consumers, dealerships are viewed as untrustworthy, often due to past experiences. Companies like Carvana and Vroom push this perception daily with over-the-top commercials…
Industry experts are predicting that used vehicle demand (and prices) likely won’t start coming down until spring 2022 at the earliest.
Any time we face an important choice, we seek support in the people we trust. In the case of purchasing a vehicle – easily one…
