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3 Tips to Build a Better Check-In
Service check-in is a foundational part of every service visit, but when is the last time you stopped to evaluate the process? Your service advisors…
Bringing Balance to the (Work) Force: Jedi Tactics for Defeating a…
As we celebrate May the 4th, let’s look beyond the stars and into our service departments, where a challenger nearly as daunting as Darth Vader…
3 Reasons You Need a CRM in Your Service Drive
If you’re not currently using a customer relationship management (CRM) tool in your service department, you’re probably wondering if it’s worth having. I present the…
The RIGHT Technology for Employees Makes All the Difference
Editor’s Note: This article was written by guest author Brett Slaughenhaupt, who was an intern in the Reynolds Marketing Communications department. Brett is a 3rd year English student…
5 Questions to Consider Before Contracting with a New Technology Vendor
Taking the first step in looking for a new technology provider is difficult. Even more difficult, making sure you ask the right questions and take…
Customize Your Parts Main Page
The Parts Main Page is your default landing page. When you first open Parts, there are 12 default links that display. If you find you’re…
Who Is Running Your Dealership: You or Paper?
Take a step back and look at how much paper is controlling your dealership. Every deal you complete involves nearly 39 feet of paper. When…
Rethink Service: How to Capture Every Opportunity
As automotive retailers, we make every effort to scout, greet, qualify, and sell to potential customers on the front end. We advertise in print, digital,…
True Stories: “Amazon is eating your lunch on accessories.”
In August 2016, Amazon launched Amazon Vehicles, a vehicle research portal and automotive community for car shoppers. Many automotive media stories have discussed the potential…
Efficiency Series: Be a Master of Your Time
Everyone gets the same 24 hours in day, but how are some people able to accomplish more than others in that same time frame? Better…
3 Tips to Make Your Next BIG Change Yield BIG Results
Change is the only constant since the beginning of time. Yet, it remains one of the most difficult things to do. The majority of people struggle…
Keep Your Dealership in the Palm of Your Hand
Mobile technology is changing lives. How do you get your breaking news? How do you take photos? What’s the last thing you do before bed?…
True Stories: “The recall said shards of metal could fly out and…
The last few years have brought an alarming number of recalls to the market, prompting owners to unexpectedly return their cars to the dealership for repairs.…
