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3 Tips to Build a Better Check-In
Service check-in is a foundational part of every service visit, but when is the last time you stopped to evaluate the process? Your service advisors…
Do’s and Don’ts of Automation
AI is the next level of automation. Let's go back to the basics and think about some of the do’s and don’ts of automation.
Three Things Baseball Can Remind Us About Funding a Deal
As we head into summer, there are many things to look forward to, like children laughing in the park and ice cream trucks spreading familiar…
Efficiency Series: Are You a Multitasking Monster?
If you Google “multitasking,” it is a concept originally for computers. It was later applied to human tasks and somehow everyone aspired to be a…
Are You Treading Water or Pulling Ahead?
Consider this hypothetical scenario: You have an opportunity to invest in one of two new retail businesses. Both share similarities and also appear to have…
The Biggest Generation of Car Buyers… or Should We Say Car Leasers
Millennials are leasing: 29 % of all car purchases by millennials in 2015 were leases. The percent of millennials who are leasing is up 46%…
Why Aren’t They Coming Back? Tips for Boosting Service Loyalty
One of the biggest problems dealerships face is defection. Customers are spending a majority of parts and service dollars, nearly 70% of $310 billion according…
True Stories: “I practically handed him the sale, but he blew…
Purchasing a new vehicle is a big decision not everyone gets excited about. Some people love their current car but realize it is time for…
The Lost Art of the Needs Assessment
You know the old adage, “you don’t know what you don’t know?” That applies to car buyers as well. Most shoppers are intent on purchasing the…
4 Tips to Better Evaluate References
You’ve collected applications, conducted interviews, and have found the person you believe you want to hire. Time to call up your new hire and give…
3 Reasons You Should Text Your Customers
With nearly two-thirds of Americans owning a smartphone and 90% owning some sort of cellphone, text messaging has become a regular form of communication. We’ve…
Show Some Accessory Love to Your Used Car Buyers
The accessories market is a hot topic right now for dealerships. With less profit coming from the actual car sale, how are you going to…
How Yelp Can Help
We are living in “The Age of the Customer.” What you do at your dealership matters, but what the customer thinks about your dealership matters…
