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How healthy is your heart? Not your physical one; but the heart of your dealership – the business office? You might not know the answer,

Electric vehicle charging station

I often tell people, “our world will not be the same in two years as it is today.” And that is abundantly clear in our

Man that is blindfolded

Every day, millions of consumers buy products online. Whether it’s Amazon, your local grocery store, or a nation-wide chain, each time you buy online you’re

car salesman working with a couple

Understanding aftermarket products has long been a challenge for car buyers. A 2017 report from the FTC found that add-on products were the biggest source

Dice spelling out of stock

After years of decreasing profit margins, dealerships everywhere are selling vehicles at prices well above MSRP due to inventory scarcity. Even used vehicles are catching

Garbage bins

Have you had an experience as a first time customer that made you second guess doing business with that company? The customer experience is something

Wooden blocks built to spell the word trust

For many consumers, dealerships are viewed as untrustworthy, often due to past experiences. Companies like Carvana and Vroom push this perception daily with over-the-top commercials

A Toy car and wrench surrounded bypass toy gears

Reconditioning vehicles and getting them to the front line as fast as possible is more important than ever.  It’s one of the few controllables surrounding

Woman in tooth pain

Why is it some car buyers don’t see much of a difference between the two?

Letter blocks on table, spelling "change"

You’ve seen more change to your business in the last year than you have the entire past decade. Not only have you had to adapt

FOCUS screenshot tablet

Learn about the three key areas Copeland Chevrolet said FOCUS overshadowed competitors.

Customer signing documents on docuPAD

There are many reasons why a dealership invests in a digital solution for their F&I department – to cut down on paper, increase efficiency, maintain