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How healthy is your heart? Not your physical one; but the heart of your dealership – the business office? You might not know the answer,…
I often tell people, “our world will not be the same in two years as it is today.” And that is abundantly clear in our…
Every day, millions of consumers buy products online. Whether it’s Amazon, your local grocery store, or a nation-wide chain, each time you buy online you’re…
Understanding aftermarket products has long been a challenge for car buyers. A 2017 report from the FTC found that add-on products were the biggest source…
After years of decreasing profit margins, dealerships everywhere are selling vehicles at prices well above MSRP due to inventory scarcity. Even used vehicles are catching…
Have you had an experience as a first time customer that made you second guess doing business with that company? The customer experience is something…
For many consumers, dealerships are viewed as untrustworthy, often due to past experiences. Companies like Carvana and Vroom push this perception daily with over-the-top commercials…
Reconditioning vehicles and getting them to the front line as fast as possible is more important than ever. It’s one of the few controllables surrounding…
Why is it some car buyers don’t see much of a difference between the two?
You’ve seen more change to your business in the last year than you have the entire past decade. Not only have you had to adapt…
Learn about the three key areas Copeland Chevrolet said FOCUS overshadowed competitors.
There are many reasons why a dealership invests in a digital solution for their F&I department – to cut down on paper, increase efficiency, maintain…
