Parts and Service

As dealers continue to digitize more and more of their operations, finding the right balance between physical and digital customer interactions has become trickier. There’s…

Time to market (cycle time) is crucial to the profitability of your used car inventory, so your goal should be to minimize it as much…

Whether you’ve been to Disney World in the last few years or not, you most likely know about their MagicBands. These sporty wrist bands are…

One of the best conveniences in life is ordering takeout. Having it show up on your doorstep is one of life’s simple pleasures. But the…

As we discussed in the first article of this series, the check-in process is the most important area in service to focus customer experience because…

Customer experience. You know you need to care about it and should always aim to improve it. But why? Is it because OEMs put so…

If there’s one insight retailers can take away from 2020, it might be consumers’ appetite for contactless processes, flexibility, and convenience is only growing stronger.…

Implementing new technology into the dealership is important to stay relevant in our ever-changing world, but it’s easy to drown in the tips, advice, and…

Video technology is rapidly growing in the automotive space, with one of the major surges coming from the service department. Why? Ninety percent of consumers…

It’s no secret 2020 upset many aspects of consumers’ day-to-day lives, leaving a general sense of unease. Between threats of job loss, shutdowns, and the…