It’s said bad habits are made in good times while good habits are made during bad times. The last few months have been rough for…

Now more than ever, customers are demanding outlets in your dealership to maintain a safe distance from employees and other customers. Having a self-service experience…

With many people and businesses continuing to practice social distancing, things remain slow – including your customers’ schedules. This means their vehicles are not in…

Jim Hudson Lexus in Augusta, Georgia, was experiencing process issues many service departments face. Technicians were wasting time waiting on other personnel, the service department…

In times like these, making sure customers feel comfortable in your store is paramount to retaining business and driving revenue. But when making customers feel…

In this episode of Reynolds’ video podcast, Connected, Todd Marcelle, CEO at GoMoto, addresses providing a safe and sanitary service greeting for customers.   Greg…

In this episode of Reynolds’ new video podcast, Connected, Brad Highland, director of digital marketing at Naked Lime Marketing, addresses marketing service to an audience…

In this episode of Reynolds’ new video podcast, Connected, Jason Sideris, vice president of fixed operations product planning at Reynolds and Reynolds, discusses how fixed…

If you take one thing away from this article, let it be this: Customer service matters more in service than anywhere else in the dealership.…

We all know consumers enjoy using their phones. In fact, love it or hate it, they spend at least three hours a day on their…