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Parts and Service

Tips and best practices for those working in fixed operations.

Different parts that make up a vehicle

In 1918, the United Kingdom painted the first separating lines on the roads due to high accident rates.

Service advisor at desk answering phone

Service managers, you know your advisors are busy. You know they play a pretty significant role in your success. In fact, nearly 75% of calls

The Changing Landscape: Digital Experiences in Service

As dealers continue to digitize more and more of their operations, finding the right balance between physical and digital customer interactions has become trickier. There’s

Graphic work of parts and service icons

Time to market (cycle time) is crucial to the profitability of your used car inventory, so your goal should be to minimize it as much

Young girl scanning Disney wristband

Whether you’ve been to Disney World in the last few years or not, you most likely know about their MagicBands. These sporty wrist bands are

Takeout food sitting on front steps

One of the best conveniences in life is ordering takeout. Having it show up on your doorstep is one of life’s simple pleasures. But the

Chalkboard with repeated stick figures

As we discussed in the first article of this series, the check-in process is the most important area in service to focus customer experience because

Puzzle pieces

Customer experience. You know you need to care about it and should always aim to improve it. But why? Is it because OEMs put so

Kiosk with key drop off service

If there’s one insight retailers can take away from 2020, it might be consumers’ appetite for contactless processes, flexibility, and convenience is only growing stronger.

Service center exterior

Implementing new technology into the dealership is important to stay relevant in our ever-changing world, but it’s easy to drown in the tips, advice, and