Quiz: How Mobile is Your Fixed Ops Department?
Article Highlights:
- Mobility not only improves employee efficiency, but streamlines processes.
- There's always opportunity to add mobility in your dealership.
In today’s world, mobility means more than just being able to do something on your phone. It means using mobile devices to add flexibility, increase transparency, and speed up communication between people and businesses.
In your fixed operations department, mobility is the key to success. In fact, if you have the ability to communicate via text with consumers, they are 134% more likely to respond to a text over an email. Texting your customers pictures of recommended repairs could mean more successful upsell opportunities, or closing an RO out faster because you can text them a link to pay online. When you start adding mobility to your processes, you can increase employee efficiency by eliminating manual steps that waste time.
How mobile is your service department operating today? Complete this quiz to see your mobility score and what that could mean for your business.
Mobility improves employee efficiency, streamlines operations, and gives you additional chances at profit opportunities. Ready to go mobile? Learn more about how you can make your service operations more efficient.
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Product Planning, Reynolds and Reynolds
Jeff Adams is the director of product management for fixed operations. Over his 35-year career, he has overseen multiple products, including Service Price Guides and Advanced Service. He has also had roles in the Technical Assistance Center and New Product Implementation.
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