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The day when millennials are the number one customer in the car-buying market is fast approaching. What draws this generation’s attention? The answer may be

This is the second article in a three part series to help you determine whether your dealership is as efficient and streamlined as possible when it comes

An F&I manager once shared with me a work-stress nightmare he’d had. Trapped in his office in a steadily rising sea of paper, he was

The Internal Revenue Service recently issued a warning to be on the lookout for an email scam impersonating their bureau. The email includes the IRS’s

A study done by Forrester Consulting found that inbound phone calls make up over 25% of all sales. These phone customers are buying faster, spending more, and

Automotive News has published many articles about service departments turning to text messaging over the past few years. One article noted customers who made an appointment and received a

Year after year, we set personal goals and make plans to better ourselves in the upcoming year. But what about business goals? They are just

According to NADA’s 2017 Workforce Study, total dealership turnover in 2016 was 43%. For sales, that number jumps to 67%. With millennials accounting for 61% of dealership

My previous article in the dealership stickiness series stressed the importance of first appearances. A strong first impression sets the stage to a great customer experience, and dealership

In the second of our two part series on the transition to Dynamic Reporting, I want to shift the focus to functionality. One of the