Dealership Wide
Passions, ideas, and opportunities for driving innovation and growth throughout your entire dealership.
5 Phone Mistakes That Will Cost You Business
When you consider your phone system, your first thought is probably, “it’s just a phone system.” I’d like to challenge that thought. With pressing shifts…
Replacing a Transaction With an Experience
Consumers demand more from a purchase than ever before. A purchase is no longer just a transaction, it’s an experience. It starts when they Google…
Quiz: How are your phone skills?
Last year, we gave you 10 tips to handling inbound phone calls. If you’ve implemented any of these changes in your dealership, you should be…
6 Reasons You Should LISTEN to Phone Calls
The phone is a critical point of contact in your dealership. It’s one of the few tools that connects your business inside and out. Have…
The Numbers Behind Employee Theft
A lot of dealers think “Employee theft won’t happen to me” or, “I trust my employees.” But the numbers around employee theft tell a different…
Series: How Does Employee Theft Happen – Part 3
In the previous articles in this series, we examined why theft happens and how it happens. If you missed those articles, check them out below:…
Series: How does employee theft happen? – Part 2
In the previous article in this series, we examined the Fraud Triangle and the why behind employee theft. If you missed that article, you can…
5 things you can do to prevent good employees from leaving your…
One of the key struggles I continue to hear from dealers is the inability to attract and retain employees. Turnover has become a normal part…
Series: How does employee theft happen? Part 1
Recently, we shared an article about five ways employee theft can occur at a dealership. While it’s important to implement processes to protect your dealership,…
Leave the Comfort of Your Dealership to Better Your Business
If you’re a parent who’s sent a child to college, you know how intimidating the life change can be. You also know the new experiences…
