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One challenge facing automotive retailers that has proven to be a very tough nut to crack is high turnover rates among 20-and-30-something Generation Y’ers (a.k.a. Millennials). By

Generating new opportunities is the most important job of the business development center. If you’re not running it correctly, you’ll miss out on numerous opportunities for your

In the last article of our series on Contact Management, I’m going to discuss creating and sending attractive emails. Two key components of successful email

In the first of this three-part series on utilizing Contact Management, I discussed distribution rules and options to ensure all leads are going to the right place.

Change is inevitable. But it’s also hard to accept and understand. In our industry, one change becoming a prominent force is digital document storage. Physical

In today’s fast-paced world, consumers want quick buying experiences that give them exactly what they need. But a fast car buying experience does not always equate

Without the first cup of coffee, starting the day off at work can be hard, especially for a manager. With voicemails, emails, customers coming in

We all agree business in the front end over the last few years has been impressive with new car sales reaching over 17 million units.

Many dealerships would agree, the most obvious benefit to selling accessories is the profit potential. You might even be able to picture the added OEM bonus money

The day when millennials are the number one customer in the car-buying market is fast approaching. What draws this generation’s attention? The answer may be