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Our fifth and final accessory myth is a major deterrent when it comes to setting up an accessory department… “I don’t need to sell accessories; we

Service is a profit center, that’s old news. But where are you missing potential profit in service? Take the quiz below to see where your

In this three-part series on Contact Management, I’m going to discuss topics that we frequently work with customers to solve. The first is Prospect Leads.

The third accessory myth in our series that I hear is, “adding accessories into the vehicle sales process will take away from F&I.” These dealers believe

The average vehicle makes 2.7 service visits per year with an average bill of $178 per visit. Franchise dealers are only getting 30 percent of these visits—missing

It’s that time of year – physical inventories. To help the process go much smoother, a quick list of the bin locations and the parts

The Internal Revenue Service recently issued a warning to be on the lookout for an email scam impersonating their bureau. The email includes the IRS’s

A study done by Forrester Consulting found that inbound phone calls make up over 25% of all sales. These phone customers are buying faster, spending more, and

Automotive News has published many articles about service departments turning to text messaging over the past few years. One article noted customers who made an appointment and received a

Year after year, we set personal goals and make plans to better ourselves in the upcoming year. But what about business goals? They are just