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3 Tips to Build a Better Check-In
Service check-in is a foundational part of every service visit, but when is the last time you stopped to evaluate the process? Your service advisors…
Bringing Balance to the (Work) Force: Jedi Tactics for Defeating a…
As we celebrate May the 4th, let’s look beyond the stars and into our service departments, where a challenger nearly as daunting as Darth Vader…
3 Reasons You Need a CRM in Your Service Drive
If you’re not currently using a customer relationship management (CRM) tool in your service department, you’re probably wondering if it’s worth having. I present the…
New Hire Success Starts With 8 Simple Sales Steps
According to NADA’s 2015 Workforce Study, 50% of new hires will leave the dealership after just three months. For sales, the annual turnover jumps to…
Dealership Stickiness: Customer Service Is Key
My previous article in the dealership stickiness series stressed the importance of first appearances. A strong first impression sets the stage to a great customer experience, and dealership…
Using 1980s Functionality Today
In the second of our two part series on the transition to Dynamic Reporting, I want to shift the focus to functionality. One of the…
The best of 2017 according to you!
As 2017 comes to a close, Reynolds and Reynolds would like to wish you a Happy New Year. To pay tribute, we wanted to give you…
End of Year. . .The most wonderful time of the year?
The end of the year for most people involves spending time with family and gift-giving. But for those working in the office, it means something…
3 Ways to Prevent Time Theft on Cyber Monday
Cyber Monday is the perfect day to score deals this holiday season. With one click, thousands of discounts appear at your fingertips. Can your employees…
Are you giving customers payment options?
More than ever, dealerships must focus on customer retention. Many dealerships are making changes in their processes to increase it. Maybe you’ve added a free…
Accessory Myth: “People aren’t buying accessories.”
The second accessory myth I hear dealership owners say about offering vehicle accessories to their customers is “my customers aren’t buying accessories so why should I…
Why Offer Online Service Scheduling?
Automotive dealerships are competing more and more with independents for business, making service retention crucial. With vehicle sales declining, dealerships must attract and capture more service…
The Recipe for Accessory Sales Success
Every successful dealership embraces the basic selling techniques and processes to sell cars. The better you follow them, the more you will experience higher closing ratios,…
