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Millennials are leasing: 29 % of all car purchases by millennials in 2015 were leases. The percent of millennials who are leasing is up 46%

Whether you are a new or an experienced user of Contact Management, there is always something more to learn. You may have 5, 30, maybe

One of the biggest problems dealerships face is defection. Customers are spending a majority of parts and service dollars, nearly 70% of $310 billion according

Purchasing a new vehicle is a big decision not everyone gets excited about. Some people love their current car but realize it is time for

You know the old adage, “you don’t know what you don’t know?” That applies to car buyers as well. Most shoppers are intent on purchasing the

You’ve collected applications, conducted interviews, and have found the person you believe you want to hire. Time to call up your new hire and give

With nearly two-thirds of Americans owning a smartphone and 90% owning some sort of cellphone, text messaging has become a regular form of communication. We’ve

The accessories market is a hot topic right now for dealerships. With less profit coming from the actual car sale, how are you going to

We are living in “The Age of the Customer.” What you do at your dealership matters, but what the customer thinks about your dealership matters

When I talk to dealers today, I’ll inevitably hear a comment about how dealerships are drowning in paper — from Sales, F&I, and Accounting to Service,