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“Scientia potentia est.” When translated from its Latin origins, this phrase takes the more familiar meaning, “knowledge is power.” Your customers have capitalized on that

In a recent study published by dealerrefresh.com, a whopping 93% of customers surveyed said their salesperson did not take them on a service walk during

I hear it all the time, “parts is partsthere’s not a whole lot we can change about our processes back there.” Not true. With automotive

Up to 80% of customers who buy a vehicle from a dealership do not return for customer pay service work two years after the sale,

I recently wrote an article about the difficulty of searching for a new technology vendor. I realized many dealerships might not be ready for an overhaul, they

When you’re working a deal with customers, or if you’re getting ready to present in F&I, it’s good to know what kind of history they

Every day you set out to manage the best service department possible. That means focusing on customer service, managing your staff, and planning strategically to

Whether it’s a matter of convenience or a force of habit, service departments are routinely leaving ROs open when they should be closed. If a

In 2015, 60% of cyber-attacks targeted small businesses (100 or fewer employees), much like dealerships. Cyber attacks are on the rise because it is getting easier

By now, you know social media is a great way to promote your dealership online and get your name out there. You’re probably even using Facebook or