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Change is inevitable. But it’s also hard to accept and understand. In our industry, one change becoming a prominent force is digital document storage. Physical

In today’s fast-paced world, consumers want quick buying experiences that give them exactly what they need. But a fast car buying experience does not always equate

Without the first cup of coffee, starting the day off at work can be hard, especially for a manager. With voicemails, emails, customers coming in

We all agree business in the front end over the last few years has been impressive with new car sales reaching over 17 million units.

Many dealerships would agree, the most obvious benefit to selling accessories is the profit potential. You might even be able to picture the added OEM

The day when millennials are the number one customer in the car-buying market is fast approaching. What draws this generation’s attention? The answer may be

This is the second article in a three part series to help you determine whether your dealership is as efficient and streamlined as possible when it comes

An F&I manager once shared with me a work-stress nightmare he’d had. Trapped in his office in a steadily rising sea of paper, he was

As new vehicle sales level off, the pressure to increase service business will intensify. Bringing back current customers for regular maintenance and additional services is vital to

Our fifth and final accessory myth is a major deterrent when it comes to setting up an accessory department… “I don’t need to sell accessories; we