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Chances are, at some point in your life, you have taken a personality assessment. What did it tell you? Are you laid-back? A worrier? Detail-oriented?

People hate waiting. With overnight shipping, fast food, and quick lube centers, customers expect results in a hurry. Yet, they come to your service department only

There are three ERA® release upgrades each year. Each release includes enhancements to existing applications and the launch of new features. It’s crucial for your

Would you like your POWER Management Accounting Menu to display the processes you use on a more frequent basis?  You can customize your menu for

I’ve had the fortunate opportunity to work with hundreds of dealerships on their accessory initiatives and processes. Some of these dealerships only sell a few

Is all press actually good press? Recently, I typed ‘local mattress stores’ into Google Maps and without leaving the Google page I could view 30+

What makes a successful TV commercial, one that causes buzz at the water cooler the next day? In the last edition, Bruce Hughes and I reviewed the

Technology is having a larger impact on dealerships today than it ever has. But most of the time the accounting office gets the short end of

Take a look at your showroom floor… there is probably a handful of customers sitting down ready to purchase a vehicle. How many of them do

When a friend of mine bought her car a few months ago, her mind was set on financing the purchase through her bank. She has