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It’s important to take time and reflect every now and then. It helps us make sure we have learned something in preparation for the future.

If you take one thing away from this article, let it be this: Customer service matters more in service than anywhere else in the dealership.

The telephone is the original customer relationship management (CRM) tool. A poorly handled phone call can quickly cost your dealership a customer. Conversely, a more

I had the pleasure of moderating a discussion at DrivingSales’ President’s Club, held in New York City. I always enjoy participating in industry conferences and

What’s a place you call or visit often? Your hairdresser, your pets’ groomer, your insurance agent, your gym? They know you, right? They know your

Millennials are almost 40 and the buying habits they brought about are now the norm. Now the next generation – Generation Z – is starting

Welcome to the last tip in our Shop View series! We last talked about how to check technician availability in Shop View when scheduling quick

We all know consumers enjoy using their phones. In fact, love it or hate it, they spend at least three hours a day on their

How do you typically contact customers about their service invoice? How do you accept payments on that invoice? We’ve found that service advisors and cashiers

When you sell cars, you should make a profit. It sounds logical, but it’s not always the case. Whether it’s parked on the lot longer