Enjoying what you’re reading? Sign up now.

Subscribe
Search

One challenge facing automotive retailers that has proven to be a very tough nut to crack is high turnover rates among 20-and-30-something Generation Y’ers (a.k.a. Millennials). By

Generating new opportunities is the most important job of the business development center. If you’re not running it correctly, you’ll miss out on numerous opportunities for your

In the last article of our series on Contact Management, I’m going to discuss creating and sending attractive emails. Two key components of successful email

How will you make profit in other areas of your dealership if vehicle sales decline? This is a question you need to ask every day. Now is

It’s hard to imagine someone in your dealership stealing from you, but for many dealers that’s reality. We all believe we can trust our employees and

In a world filled with technology, customers expectations have evolved. They demand quick, digital, and personalized. When your customers make it to F&I, are you

There are less than 100 days until Christmas, and even fewer until Halloween, Thanksgiving, and Black Friday. The holiday season is quickly approaching, bringing with it an

When you think about the payment process at your dealership, you might think its status quo. However, when it comes to charge accounts, there is

One key challenge all dealers face is how to connect with today’s consumer. Consumers are all about personalization. In fact, think about your family’s phones.

Now more than ever, customers expect fast service and simple processes from all of their purchases. With companies such as Amazon implementing one-click purchases, fast