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When your business is as complex as the average dealership, with all its various moving parts working together to achieve profitability, it can be easy

Maybe you never considered how Game of Thrones could relate to your dealership. After all, there probably isn’t a throne, no one owns a fire-breathing

We all know shoppers seek transparent, hassle-free experiences with faster transaction times. Why do you think so many people shop online and even subscribe to

With vehicle sales expected to dip in 2019 as well as the next few years, it’s past time for dealers to start identifying and building

The phone is a critical point of contact in your dealership. It’s one of the few tools that connects your business inside and out. Have

A lot of dealers think “Employee theft won’t happen to me” or, “I trust my employees.” But the numbers around employee theft tell a different

There’s a communication breakdown that’s been plaguing dealerships for years between the sales floor and the service department. When I say communication breakdown, what I’m

Most dealers know the service department, with its steady flow of jobs and reliable revenue streams, serves as the financial backbone of the dealership. Vehicle

I don’t have to tell you every dollar counts in this business, and for years, the cost of capital and the cost of inventory have

The Shop View screen in the Service application has many bells and whistles – some you may not know about. Over the next few months,