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The day when millennials are the number one customer in the car-buying market is fast approaching. What draws this generation’s attention? The answer may be

This is the second article in a three part series to help you determine whether your dealership is as efficient and streamlined as possible when it comes

An F&I manager once shared with me a work-stress nightmare he’d had. Trapped in his office in a steadily rising sea of paper, he was

As new vehicle sales level off, the pressure to increase service business will intensify. Bringing back current customers for regular maintenance and additional services is vital to

Our fifth and final accessory myth is a major deterrent when it comes to setting up an accessory department… “I don’t need to sell accessories; we

Service is a profit center, that’s old news. But where are you missing potential profit in service? Take the quiz below to see where your

In this three-part series on Contact Management, I’m going to discuss topics that we frequently work with customers to solve. The first is Prospect Leads.

In my previous article about modern payments, I stressed how important it is to give customers payment options, because that’s what they want. Now, let’s focus

According to NADA Data, dealerships spend an average of $197,496 annually on internet advertising. With that price tag, how often are you spending money on

You have hundreds, maybe even thousands, of repair orders (ROs) moving through the service department each month. It’s possible some have slipped through the cracks