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A study done by Forrester Consulting found that inbound phone calls make up over 25% of all sales. These phone customers are buying faster, spending more, and

Automotive News has published many articles about service departments turning to text messaging over the past few years. One article noted customers who made an appointment and received a

Year after year, we set personal goals and make plans to better ourselves in the upcoming year. But what about business goals? They are just

According to NADA’s 2017 Workforce Study, total dealership turnover in 2016 was 43%. For sales, that number jumps to 67%. With millennials accounting for 61% of dealership

My previous article in the dealership stickiness series stressed the importance of first appearances. A strong first impression sets the stage to a great customer experience, and dealership

In the second of our two part series on the transition to Dynamic Reporting, I want to shift the focus to functionality. One of the

As 2017 comes to a close, Reynolds and Reynolds would like to wish you a Happy New Year. To pay tribute, we wanted to give you

The end of the year for most people involves spending time with family and gift-giving. But for those working in the office, it means something

Cyber Monday is the perfect day to score deals this holiday season. With one click, thousands of discounts appear at your fingertips. Can your employees

More than ever,  dealerships must focus on customer retention. Many dealerships are making changes in their processes to increase it. Maybe you’ve added a free