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Service managers, you know your advisors are busy. You know they play a pretty significant role in your success. In fact, nearly 75% of calls

Learn about the three key areas Copeland Chevrolet said FOCUS overshadowed competitors.

As dealers continue to digitize more and more of their operations, finding the right balance between physical and digital customer interactions has become trickier. There’s

Time to market (cycle time) is crucial to the profitability of your used car inventory, so your goal should be to minimize it as much

Whether you’ve been to Disney World in the last few years or not, you most likely know about their MagicBands. These sporty wrist bands are

One of the best conveniences in life is ordering takeout. Having it show up on your doorstep is one of life’s simple pleasures. But the

As we discussed in the first article of this series, the check-in process is the most important area in service to focus customer experience because

With the growth of online and contactless payments, businesses everywhere are providing efficiency and convenience to customers by adopting an online payment system. In order

Customer experience. You know you need to care about it and should always aim to improve it. But why? Is it because OEMs put so

When you have multiple stores, you want to make sure customers have the same convenient experience at each location. Consistent processes need to take place