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How healthy is your heart? Not your physical one; but the heart of your dealership – the business office? You might not know the answer,

Electric vehicle charging station

I often tell people, “our world will not be the same in two years as it is today.” And that is abundantly clear in our

Man that is blindfolded

Every day, millions of consumers buy products online. Whether it’s Amazon, your local grocery store, or a nation-wide chain, each time you buy online you’re

Woman doing repairs and diagnose with mobile at auto repair shop

As a customer of other businesses, would you rather: Wait in the restaurant or get a text on your phone when your table is ready?

Every fixed operations department should have a right-hand man.

Every fixed operations department needs a right-hand man to help assist in completing tasks.

Service kiosk station

Kiosks. Everywhere you look today, you can find a kiosk nearby. Many people appreciate the convenience they can offer and the tech-savvy experience, but others

Service mechanic leaning on vehicle, smiling.

Everyone knows what the ideal customer experience in the service department looks like: quick, convenient, and transparent. Customers expect the focus to be on them,