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What Fixed Ops Leaders Are Actually Talking About

Explore how smarter data, automation, and personalization are reshaping fixed ops — and what your dealership can do to stay ahead.

Unlock Dealership Efficiency with Reynolds Document Services

Reynolds and Reynolds began as a family-owned printing business in 1866 and has since grown into one of the automotive industry’s premier suppliers, offering nearly

Alex Abramovich

On the Ground: A Look Inside Reynolds Consulting Services

Explore how you can achieve lasting results with Reynolds Consulting Sr. Manager Alex Abramovich and his team’s extensive industry experience.

Person with long brown hair and black shirt is taking a video of a red car inside a dealership's showroom.

Lights! Camera! Action! Adding Video to Your Sales Process

70 percent of consumers turn to YouTube for things like reviews, test drives, or comparison analyses during their car-buying process, according to Millward Brown Digital.

Managing Missed Appointments in Your Service Department

Are you properly handling the missed appointments in your service department?

Do's and Don'ts of AI

Do’s and Don’ts of Automation

AI is the next level of automation. Let's go back to the basics and think about some of the do’s and don’ts of automation.

3 Reasons You Need a CRM in Your Service Drive

If you’re not currently using a customer relationship management (CRM) tool in your service department, you’re probably wondering if it’s worth having. I present the

Customer incoming message

There’s No Ghosting in Automotive

Have you or your sales team ever been ghosted by a customer? Being left with no response can be frustrating, especially when it can happen

Temecula Valley Buick GMC

The Dealership’s Central Nervous System

When John Keohane, vice president of operations for Temecula Valley Buick GMC, thinks about what a DMS does for a dealership, “it’s the central nervous

Woman in tooth pain

Root Canal or Deal Negotiation?

Why is it some car buyers don’t see much of a difference between the two?

Saleswoman showing a customer her tablet

Mitigating High Sales Turnover

There has been undeniably high employee turnover across nearly every industry in 2021. The automotive industry has not been spared with of a turnover rate

Letter blocks on table, spelling "change"

3 Technology Tips to Help You Adapt to Change

You’ve seen more change to your business in the last year than you have the entire past decade. Not only have you had to adapt

FOCUS screenshot tablet

Copeland Chevrolet: “Far Exceeds the Competition”

Learn about the three key areas Copeland Chevrolet said FOCUS overshadowed competitors.