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Scott Worthington

Director, Product Planning, DMS, Reynolds and Reynolds

Scott Worthington is director of product planning at Reynolds and Reynolds. With more than 28 years of automotive industry experience, Scott leads the team responsible for product strategy for the company’s ERA® and POWER dealership management system platforms. He also manages product strategy for Reynolds eWorkflow, DMS reporting tools and analytics, and a number of other product areas.

Articles by Scott Worthington:

business_success

Today, technology is at the forefront of all business operations… or is it? Dealerships typically look to technology to improve customer experience and streamline operations

Cyber security

Theft is a crime as old as time. And as information has become more digital, and more valuable, criminals have developed ways to steal it.

Illustrative calculator, with a few people reviewing the numbers.

If numbers, data, and equations excite you, you might work in the business office. Day in and day out, you live in a world of

Man in suit holding plush heart

You’ve probably heard it before: the business office is the heart of the dealership. Every document, process, and transaction initiated eventually finds its way there.

Puzzle pieces

Each department of your dealership is a piece of a jigsaw puzzle. Finding a way to make the pieces fit together means information wouldn’t stay

Men exchanging payment

Consumers demand more from a purchase than ever before. A purchase is no longer just a transaction, it’s an experience. It starts when they Google

Fraud

A lot of dealers think “Employee theft won’t happen to me” or, “I trust my employees.” But the numbers around employee theft tell a different

Man stepping into trap

In the previous articles in this series, we examined why theft happens and how it happens. If you missed those articles, check them out below:

Movers moving boxes

In the previous article in this series, we examined the Fraud Triangle and the why behind employee theft. If you missed that article, you can

Man leaving office holding box

One of the key struggles I continue to hear from dealers is the inability to attract and retain employees. Turnover has become a normal part