Jeff Adams

Mobility means more than just doing something on your phone. In your fixed operations department, it means success.

In the high-speed world of Formula One (F1), races are often won or lost in the pit. Let’s see how your service department can adopt…

Your customers are looking for a service experience that accommodates their needs. Think about an alternative option offering rideshares.

Now that the winter chill has melted away, and the flowers have started to bloom, it’s the perfect time to wipe the slate clean for…

That “new year, new me” mantra is difficult enough to achieve on a personal level, let alone an organizational one. As the holiday season comes…

You worked hard to get customers in your store, don't let them slip through your fingers.

Technicians are hard to find, and once you do, most aren’t satisfied with their jobs. In fact, 79% of technicians have considered leaving the industry.…

As a customer of other businesses, would you rather: Wait in the restaurant or get a text on your phone when your table is ready?…

Everyone knows what the ideal customer experience in the service department looks like: quick, convenient, and transparent. Customers expect the focus to be on them,…

Photo: Daytona Toyota, Daytona State College Finding and keeping technicians is a challenge for many dealerships today and the shortage continues to worsen. By 2024,…