Jim Hudson Lexus in Augusta, Georgia, was experiencing process issues many service departments face. Technicians were wasting time waiting on other personnel, the service department…

In times like these, making sure customers feel comfortable in your store is paramount to retaining business and driving revenue. But when making customers feel…

Technicians aren’t satisfied with their jobs, and the industry is changing (but needs to change faster) to help keep them from leaving their bays and…

We’ve heard it, we’ve seen it, and we are just getting started on this nationwide struggle. Right now, it’s harder than ever to find technicians.…

With vehicle sales expected to dip in 2019 as well as the next few years, it’s past time for dealers to start identifying and building…

We all agree business in the front end over the last few years has been impressive with new car sales reaching over 17 million units.…

This is the second article in a three part series to help you determine whether your dealership is as efficient and streamlined as possible when it comes…

This is the first article in a three part series to help you determine whether your dealership is as efficient and streamlined as possible when it comes…

Automotive dealerships are competing more and more with independents for business, making service retention crucial. With vehicle sales declining, dealerships must attract and capture more service…

Editor’s Note: This article was written by guest author Jordan Collins, who was an intern in the Reynolds Marketing Communications department. Jordan is a 4th…