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Jeff Adams

Product Planning, Reynolds and Reynolds

Jeff Adams is a Product Planning manager for Service applications at Reynolds and Reynolds.

Articles by Jeff Adams:

service technician working on vehicle

The 3 Biggest Challenges of Being a Technician

Technicians are hard to find, and once you do, most aren’t satisfied with their jobs. In fact, 79% of technicians have considered leaving the industry.

Woman doing repairs and diagnose with mobile at auto repair shop

Customers Are Calling for a Mobile-Friendly Service Experience

As a customer of other businesses, would you rather: Wait in the restaurant or get a text on your phone when your table is ready?

Service mechanic leaning on vehicle, smiling.

The Service Experience Domino Effect

Everyone knows what the ideal customer experience in the service department looks like: quick, convenient, and transparent. Customers expect the focus to be on them,

Technicians working together on fixing a part

How Daytona Toyota is Getting Quality Technicians

Photo: Daytona Toyota, Daytona State College Finding and keeping technicians is a challenge for many dealerships today and the shortage continues to worsen. By 2024,

Gauge meter showing low and high risk levels

Liabilities Putting Your Service Department At Risk

In a world where everything can be done securely at our fingertips, why do we continue to spend time doing tasks manually that open ourselves

Man taking pictures of vehicle

4 Tips for Service Recommendation Videos

Video technology is rapidly growing in the automotive space, with one of the major surges coming from the service department. Why? Ninety percent of consumers

vehicle behind closed gate

How Service Departments Can Prevail in Today’s Economy

It’s no secret 2020 upset many aspects of consumers’ day-to-day lives, leaving a general sense of unease. Between threats of job loss, shutdowns, and the

Upset and happy satisfied meter

5 Ways to Prevent Distrust in Service

It’s no secret some consumers have a sense of distrust when it comes to dealerships and dealership service departments. The major pain point: the fear

Abstract galaxy

This is the Way: 4 Lessons for Fixed Operations

With the Star Wars universe releasing another season of The Mandalorian on Disney+, we are all ready to binge all the episodes at once. We

Technician completing the MPI

Jim Hudson Lexus’ Secret to Fixed Ops Success

Jim Hudson Lexus in Augusta, Georgia, was experiencing process issues many service departments face. Technicians were wasting time waiting on other personnel, the service department