Hayley Holmes

14 years. That’s the average age of a passenger car on the road — a sign that consumers are holding onto vehicles longer than ever.…

Customers have unlimited options in today’s market, so it’s important your team makes the most of every interaction. Failure to do so jeopardizes long-term customer…

Are you properly handling the missed appointments in your service department?

If you’re not currently using a customer relationship management (CRM) tool in your service department, you’re probably wondering if it’s worth having. I present the…

It’s no secret: cars are expensive these days. The average new car price is up almost five percent from where it was a year ago…

It’s time to use tools that will help you target future and current customers to find more sales opportunities and close more deals.

These past few months have challenged auctions and consumer trades. As consumers are shopping again, how do you serve them without the right inventory mix?

You hear a lot about predictive data and how it can help businesses turn higher profits and capture more customers. But what isn’t talked about…

Have you played “two truths and a lie” before? The concept is simple. I give you three statements – two are true, one is false.…

Predictive data is a hot topic. Companies like Target and Amazon are leading the charge to analyze customer behaviors and profiles to determine buying likelihood.…