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Gen Z Loyalty: Why Traditional Strategies Aren’t Enough
62 percent of Gen Z consider multiple options even when they have a favorite brand. So how can you keep their extremely important business?
True Story: Dream Car Disaster
When I was ready to purchase my first vehicle, I was full of excitement. I thought nothing could bring me down and the only challenge…
The Power of Personalization: How Direct Mail Can Transform Your Marketing
Consumers spend less time than ever inside dealerships, which means your window to communicate value has drastically narrowed. Customers today begin their search for service…
5 Tips to Increase Customer Online Payments
With the growth of online and contactless payments, businesses everywhere are providing efficiency and convenience to customers by adopting an online payment system. In order…
3 Things Missing From Your Service Drive That Are Hurting Your Customer…
Customer experience. You know you need to care about it and should always aim to improve it. But why? Is it because OEMs put so…
Is one store hurting your group’s reputation?
When you have multiple stores, you want to make sure customers have the same convenient experience at each location. Consistent processes need to take place…
Every Day a Vehicle Spends in Reconditioning Is Money Down the Drain
It’s common for dealers and vendors alike to regularly revisit best practices for pre-owned sales. Everyone wants to unlock new ways of capturing some additional…
Quiz: Are your sales tools helping you adapt?
It’s time to use tools that will help you target future and current customers to find more sales opportunities and close more deals.
The 24/7 Drop Box: Round-the-Clock Kiosk Access Boosts Customer…
If there’s one insight retailers can take away from 2020, it might be consumers’ appetite for contactless processes, flexibility, and convenience is only growing stronger.…
Contactless Is the Future of Payments
As contactless payments surge forward amidst the COVID-19 pandemic, their value is priceless. Form improved experiences, to health and safety, to increased security measures, your…
