Parts and Service

This is the second part in our two-part series over lessons from the Coronavirus pandemic. Check out the first article over fixed operations marketing strategy…

Customer preferences are constantly changing and also vary based on the individual. However, we see a trend within the retail environment that only seems to…

It’s said bad habits are made in good times while good habits are made during bad times. The last few months have been rough for…

Now more than ever, customers are demanding outlets in your dealership to maintain a safe distance from employees and other customers. Having a self-service experience…

With many people and businesses continuing to practice social distancing, things remain slow – including your customers’ schedules. This means their vehicles are not in…

Jim Hudson Lexus in Augusta, Georgia, was experiencing process issues many service departments face. Technicians were wasting time waiting on other personnel, the service department…

In times like these, making sure customers feel comfortable in your store is paramount to retaining business and driving revenue. But when making customers feel…

If you take one thing away from this article, let it be this: Customer service matters more in service than anywhere else in the dealership.…

We all know consumers enjoy using their phones. In fact, love it or hate it, they spend at least three hours a day on their…

How do you typically contact customers about their service invoice? How do you accept payments on that invoice? We’ve found that service advisors and cashiers…