Parts and Service

Customer experience. You know you need to care about it and should always aim to improve it. But why? Is it because OEMs put so…

If there’s one insight retailers can take away from 2020, it might be consumers’ appetite for contactless processes, flexibility, and convenience is only growing stronger.…

Implementing new technology into the dealership is important to stay relevant in our ever-changing world, but it’s easy to drown in the tips, advice, and…

Video technology is rapidly growing in the automotive space, with one of the major surges coming from the service department. Why? Ninety percent of consumers…

It’s no secret 2020 upset many aspects of consumers’ day-to-day lives, leaving a general sense of unease. Between threats of job loss, shutdowns, and the…

A rise in e-commerce has affected vehicle parts sales. Learn how your dealership can shift your parts department’s digital presence to capture the increase in…

It’s no secret some consumers have a sense of distrust when it comes to dealerships and dealership service departments. The major pain point: the fear…

We recently sat down with Reynolds and Reynolds specialist, Dave Bowling, to discuss technology he’s seeing service departments use to keep customers and employees happy…

With the Star Wars universe releasing another season of The Mandalorian on Disney+, we are all ready to binge all the episodes at once. We…

Now more than ever, the role of the service advisor is to sell additional services. Previously, this started at the greeting while advisors formed a…