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Fixed Ops Best Practices Podcast Episode

Article Highlights:

  • What parts of fixed operations should you focus on right now?
  • How to boost back end profit with new technologies.

We recently sat down with Reynolds and Reynolds specialist, Dave Bowling, to discuss technology he’s seeing service departments use to keep customers and employees happy and safe amidst the pandemic.

“There are a lot of ways dealers are rising to the challenges COVID-19 has brought on,” Bowling says. Technologies he’s seen being used proactively:

  • Self-service check-in kiosks.
  • Electronic multipoint inspections.
  • Mobile payment options.
  • Digital communication between departments.

Click here to watch our interview with Dave, and learn more about how adopting new technology can improve the safety and efficiency of your service department.

WANT EVEN MORE? Here’s what we released in September:

Episode #43: Onboarding Tips and Best Practices

Episode #44: Digital Audits and Google Spend

Episode #45: Prescreening in Sales and Service

Episode #46: Evaluating the Used Car Market and Inventory Sourcing

 

Check out additional interviews with industry experts on hot topics and stay up-to-date with best practices for your dealership by subscribing to the Connected podcast on YouTubeApple Podcasts, and Spotify. You can also sign up to receive email notifications when new episodes are released at reyrey.com/connected.

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Driven by our 150-year legacy of product innovation and customer service, our vision for the future is to help dealers transform every aspect of their business and the customer experience.

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