Parts and Service
Resources for boosting efficiency and maximizing profitability across the parts and service departments.
3 Ways Hang Tags Can Improve Inventory
Dealerships across the nation are facing the same new and used vehicle inventory challenges due to a perfect storm of chip manufacturing shortages and a…
QR Codes: The Mobile Movement Happening Now
QR (short for Quick Response) codes have been around since 1994; however, it wasn’t until almost three decades later they became more of a solution…
Liabilities Putting Your Service Department At Risk
In a world where everything can be done securely at our fingertips, why do we continue to spend time doing tasks manually that open ourselves…
Technology: Not a Quick Fix, but a Piece of the Process
In 1918, the United Kingdom painted the first separating lines on the roads due to high accident rates.
3 Ways to Eliminate Distractions for Your Advisors
Service managers, you know your advisors are busy. You know they play a pretty significant role in your success. In fact, nearly 75% of calls…
The Changing Landscape: How to Surpass Expectations in Service
As dealers continue to digitize more and more of their operations, finding the right balance between physical and digital customer interactions has become trickier. There’s…
What You Need To Know About Used Car Reconditioning
Time to market (cycle time) is crucial to the profitability of your used car inventory, so your goal should be to minimize it as much…
3 Things Missing From Your Service Drive That Are Hurting Your Customer…
Whether you’ve been to Disney World in the last few years or not, you most likely know about their MagicBands. These sporty wrist bands are…
3 Things Missing From Your Service Drive That Are Hurting Your Customer…
One of the best conveniences in life is ordering takeout. Having it show up on your doorstep is one of life’s simple pleasures. But the…
3 Things Missing From Your Service Drive That Are Hurting Your Customer…
As we discussed in the first article of this series, the check-in process is the most important area in service to focus customer experience because…
