Dealership Wide
Passions, ideas, and opportunities for driving innovation and growth throughout your entire dealership.
Call Tracking Isn’t Just Tracking Calls Anymore
When caller ID was introduced, the world was revolutionized. We no longer had to answer the phone to know who was calling. We’ve come a…
Don’t Work on a Hot Engine
While your dealership processes are cooled down, find ways to work on and improve them.
Payment Processing Dos and Don’ts
There are a lot of payment processing options available to dealerships. However, as electronic purchases have become the standard, comparing processors and choosing a partner…
5 Business Lessons from Netflix
Despite entering the market after Amazon Video, Netflix is the leading online streaming provider, holding 87% market share[1]. Why? Netflix continues to innovate and bring…
Adjusting Your Paid Search Strategy
In this episode of Reynolds’ video podcast, Connected, Ross McArthur, sales director at Naked Lime Marketing, addresses how to adjust your paid search advertising to…
Phone Management During Unpredictable Times
Phone management is one of the most important things to tackle when going through uncertain or unpredictable times. Whether your store is experiencing irregular operations…
Website Best Practices
Website traffic is increasing, so make sure you are getting accurate and relevant information to your customers quickly and easily. In this episode of our…
How do you control employee turnover?
Employee turnover is something dealers have to combat on a daily basis and it is expensive. According to the annual NADA Dealership Workforce Study, every…
Switchboard? Switch phones.
The telephone is the original customer relationship management (CRM) tool. A poorly handled phone call can quickly cost your dealership a customer. Conversely, a more…
Dealers Talked – Alex Listened
I had the pleasure of moderating a discussion at DrivingSales’ President’s Club, held in New York City. I always enjoy participating in industry conferences and…
