Dealership Wide
Passions, ideas, and opportunities for driving innovation and growth throughout your entire dealership.
5 Ways Employee Theft Happens
It’s hard to imagine someone in your dealership stealing from you, but for many dealers that’s reality. We all believe we can trust our employees and…
7 Keys for Effective Mailers: The Holiday Season Begins Now
There are less than 100 days until Christmas, and even fewer until Halloween, Thanksgiving, and Black Friday. The holiday season is quickly approaching, bringing with it an…
3 Document Storage Myths Exposed
Change is inevitable. But it’s also hard to accept and understand. In our industry, one change becoming a prominent force is digital document storage. Physical…
My Generation: What Millennials Want
The day when millennials are the number one customer in the car-buying market is fast approaching. What draws this generation’s attention? The answer may be…
Drowning in Paper? Start Taking Control of Your Processes
An F&I manager once shared with me a work-stress nightmare he’d had. Trapped in his office in a steadily rising sea of paper, he was…
The 3 E’s of easy payment options.
In my previous article about modern payments, I stressed how important it is to give customers payment options, because that’s what they want. Now, let’s focus…
Dealership Stickiness: Atmosphere Keeps Them Coming Back
In my first two articles about dealership stickiness, we explored how dealerships can deliver a five-star customer experience by providing a great first impression and superior customer service.…
Create a Roadmap to Digitization: 3 Reasons to Take Action Today
If I asked you to drive to a place where you’ve never been before, how would you know how to get there? Would you reach…
4 Tips to Convert More Phone Leads
60% of dealers are not confident in how they manage incoming calls, and nearly one-third believe one in five calls are lost to a competitor[1]. Most dealers…
Inactive Customers Equal Potential Business
The average vehicle makes 2.7 service visits per year with an average bill of $178 per visit. Franchise dealers are only getting 30 percent of these visits—missing…
