Featured Article
3 Tips to Build a Better Check-In
Service check-in is a foundational part of every service visit, but when is the last time you stopped to evaluate the process? Your service advisors…
Do’s and Don’ts of Automation
AI is the next level of automation. Let's go back to the basics and think about some of the do’s and don’ts of automation.
Three Things Baseball Can Remind Us About Funding a Deal
As we head into summer, there are many things to look forward to, like children laughing in the park and ice cream trucks spreading familiar…
Looking Ahead with the Shortening Innovation Cycle
It’s a risky business, predicting the future. Want an example from recent history? Go back to November of last year, right before anyone had ever…
5 Ways to Prevent Distrust in Service
It’s no secret some consumers have a sense of distrust when it comes to dealerships and dealership service departments. The major pain point: the fear…
The Art of Selling Electric Vehicles
At this point, every automotive retailer has heard that “electric vehicles are the future.” That’s actually inaccurate – the age of electric vehicles has already…
Where is the business office love?
You’ve probably heard it before: the business office is the heart of the dealership. Every document, process, and transaction initiated eventually finds its way there.…
Fixed Ops Best Practices Podcast Episode
We recently sat down with Reynolds and Reynolds specialist, Dave Bowling, to discuss technology he’s seeing service departments use to keep customers and employees happy…
This is the Way: 4 Lessons for Fixed Operations
With the Star Wars universe releasing another season of The Mandalorian on Disney+, we are all ready to binge all the episodes at once. We…
Are Profit Centers Hiding in Your Reports?
There are sneaky profits in your dealership, disguised on paperwork and easily overlooked when you review reports. By continuing to let them go unnoticed, you…
How to Scare Away Customers on Halloween
Zombies in the service department, ghosts haunting the lot, skeletons on the sales floor — these spooky scenarios are no match for what you could…
Avoiding a Used Inventory Mixup
These past few months have challenged auctions and consumer trades. As consumers are shopping again, how do you serve them without the right inventory mix?
The Forgotten Face of Your Dealership
Your dealership probably has a “face” you’re known for. Everyone usually has a different answer. The dealer, sales team, management – I’ve heard them all.…
