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Everyone knows what the ideal customer experience in the service department looks like: quick, convenient, and transparent. Customers expect the focus to be on them,

More and more retailers are using technology that allows customers to check in and out quickly, without the need to meet with someone face-to-face. While

If numbers, data, and equations excite you, you might work in the business office. Day in and day out, you live in a world of

In early March 2020, we introduced The Connected Podcast as a new platform to share best practices, strategies, and business tips on how to safely continue operations