The Best of Reynolds Video Podcast: Connected – Most Watched Episodes in 2020
Article Highlights:
- Watch any Connected episodes you may have missed this past year.
- See what the top 10 episodes of Connected were for 2020!
In early March 2020, we introduced The Connected Podcast as a new platform to share best practices, strategies, and business tips on how to safely continue operations during the COVID-19 pandemic.
We’ve covered everything from remote work, to online training opportunities, to leveraging technology in a world of social distancing. As we take a look back at 2020’s episodes, we hope Connected has been able to support your dealership through this challenging time. We’re excited to continue sharing insights from industry experts, consultants, and dealership personnel to shape best practices and drive success in your store today.
Below are the most watched Connected episodes this year:
1. Mining the Service Drive
Help sustain front-end profitability by learning how to mine your service drive.
2. Minimizing Contact with a “Hands-On” Experience
Learn tips on greeting customers and keeping service drives sanitary during the pandemic.
3. Positive Momentum for Dealership Groups and OEMs
Listen to how dealership groups and manufacturers are preparing to address pent-up demand.
4. Providing a Touchless Customer Experience
Hear from Douglas Wells, general manager at Ray Catena Mercedes-Benz of Edison, about how he’s making it simple and safe for customers to explore vehicles at his dealership in-person.
5. Streamline Your Service Check-In Process
Find out what Tim Palms, general manager at BMW of Honolulu, added to his service department to help streamline the check-in process and stay ahead of the competition.
6. How to Prevent Dealership Theft
Learn tips on how to identify and prevent theft from happening at your dealership.
7. How to Improve the Customer Experience
How do you stack up against the competition? Improve the customer experience and start meeting expectations today with these tips.
8. Fixed Ops Best Practices
Learn what new technologies dealerships are adopting within their service departments to increase efficiency and revenue.
9. Evaluating Marketing Strategies and Timelines for Results
It’s the question on everybody’s mind when they launch a new digital marketing strategy: when will I start seeing results? Find out now!
10. Digitizing the Business Office
Learn about how hesitating to move away from manual processes could be preventing you from reaching your goals in the business office.
Thank you for your continued support of our podcast, Connected. If you’d like to get new episodes in your inbox, subscribe here: reyrey.com/connected. You can also find us on Youtube, Spotify, or Apple Podcasts!
Share this Article
- Facebook
- Twitter
LinkedIn- Email
Vice President, Marketing, Reynolds and Reynolds
Kasi Edwards is Vice President of Marketing at Reynolds and Reynolds. She leads the company’s marketing, advertising, communications, and Retail Management System messages to the market. During her over 21-year career with Reynolds, she’s built an accomplished background in sales, marketing, and product management.
Related Articles:
The three-legged stool has always been a great symbol for organizational structure. The legs represent the principles that prop up your business, and each leg…
Auto Dealer Today recently published an article introducing the idea of a “destination dealership.” They defined this as: “…the type of facility that helps the
Tough times don’t last, but tough teams do. Those who have a plan in place to sustain or reinvent themselves in an unstable market are…
2020 has been a year like no other for not just the automotive industry, but for all of us an individuals. As we look back…