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Revving Up Mobile Service: How Bozard Ford Is Transforming the Customer Experience

Bozard Ford is transforming mobile service, using technology and efficiency to enhance customer convenience and dealership profitability. Learn how they’re shaping the future of automotive service in this episode.

How to Leverage Predictive Analytics to Boost Sales Opportunities

14 years. That’s how long the average consumer is holding onto their vehicle, and this trend isn’t shifting anytime soon. When consumers hold onto their

The Rise of Parts-Running Robots

Between parts shortages, rising repair expectations, and growing backlogs, service departments today are being asked to do more with less. Time is a premium commodity,

Harvesting Profits: Autumn Opportunities in Your Service Drive

As leaves begin to fall and jack-o’-lanterns light up porches, your service drive faces its own set of tricks and treats.

3 Reasons You Need a CRM in Your Service Drive

If you’re not currently using a customer relationship management (CRM) tool in your service department, you’re probably wondering if it’s worth having. I present the

Mastering Customer Communications: The Power of Call Tracking

In the competitive world of automotive retailing, establishing effective communications with customers is paramount to building strong relationships and driving sales. Many dealerships and OEMs

Salesperson shaking couple's hands

Revitalize Your Sales Strategy: Transparency through the Transaction

You probably wouldn’t be working in sales if you didn’t have a stellar sales pitch. But, what if I told you the perfect sales pitch

Customer incoming message

There’s No Ghosting in Automotive

Have you or your sales team ever been ghosted by a customer? Being left with no response can be frustrating, especially when it can happen

Couple talking

Rapport: The Gateway to Retention

Picture this: a customer comes in to your store to buy a vehicle, they find the one they want, they go through the entire process

Accessible, Accurate, Actionable: The 3 A’s Behind Optimizing Your…

Customer information is essential to any dealership’s daily operations, and making sure your data is available to you in real-time is the key to achieving

Fantasy football draft notes

3 Fantasy Football Player Types that Resemble Dealership Leads

With the NFL season underway, fantasy football is in full swing. Managers have just finished their drafts and are now reviewing their lineups deciding who

FOCUS screenshot tablet

Copeland Chevrolet: “Far Exceeds the Competition”

Learn about the three key areas Copeland Chevrolet said FOCUS overshadowed competitors.