Enjoying what you’re reading? Sign up now.

Subscribe
Search

Building Your Suite of Solutions

Legos

Every dealership is unique; from its employees, to its customers, and everything in between, including the processes and tools it needs to operate. What works

Person in car holding phone with rideshare app.

Offering Rideshares in Service: Easy as 1, 2, 3

Your customers are looking for a service experience that accommodates their needs. Think about an alternative option offering rideshares.

man using tablet in the service drive

5 Steps to Successfully Implement Technology in Service

Upgrading to new technology in service can feel like a huge undertaking for everyone involved – the users, service management, and even the dealer. A

Could your parts department use a spring cleaning?

Now that the winter chill has melted away, and the flowers have started to bloom, it’s the perfect time to wipe the slate clean for

Woman cleaning desk

Spring Cleaning: De-clunking and De-cluttering in F&I

A year in the life of a dealership is a long time, but it can pass quickly. Before you know it, another fiscal year begins,

Couple talking

Rapport: The Gateway to Retention

Picture this: a customer comes in to your store to buy a vehicle, they find the one they want, they go through the entire process

Best of Connected

Year in Review: The Connected Podcast – Best of 2022

Back in March 2020, we started The Connected Podcast to stay in touch with and educate the automotive industry during the COVID-19 pandemic. After almost

encrypted computer code

Why Cybercriminals Target Dealerships

Dealerships are prime targets for cyber attacks and many auto dealers fail to realize the gravity of this truth. Some consider cybersecurity as just another

service technician working on vehicle

The 3 Biggest Challenges of Being a Technician

Technicians are hard to find, and once you do, most aren’t satisfied with their jobs. In fact, 79% of technicians have considered leaving the industry.

A Toy car and wrench surrounded bypass toy gears

Recon to Front Line Best Practices

Reconditioning vehicles and getting them to the front line as fast as possible is more important than ever.  It’s one of the few controllables surrounding

Process map

The Value of Building a Better F&I Process

If you ask any GSM “What is your sales process?”, they will likely respond with 20 steps each salesperson is trained to complete every single

Gauge meter showing low and high risk levels

Liabilities Putting Your Service Department At Risk

In a world where everything can be done securely at our fingertips, why do we continue to spend time doing tasks manually that open ourselves

Letter blocks on table, spelling "change"

3 Technology Tips to Help You Adapt to Change

You’ve seen more change to your business in the last year than you have the entire past decade. Not only have you had to adapt