Rob Leary
Articles by Rob Leary:
![Salesperson talking to customer](https://fuel.reyrey.com/wp-content/uploads/2016/11/Rethink-Service_WP.jpg)
Rethink Service: How to Capture Every Opportunity
As automotive retailers, we make every effort to scout, greet, qualify, and sell to potential customers on the front end. We advertise in print, digital,…
![Customer loyalty](https://fuel.reyrey.com/wp-content/uploads/2016/08/Service-Loyalty_WP.jpg)
Why Aren’t They Coming Back? Tips for Boosting Service Loyalty
One of the biggest problems dealerships face is defection. Customers are spending a majority of parts and service dollars, nearly 70% of $310 billion according…
![Technician working on vehicle](https://fuel.reyrey.com/wp-content/uploads/2016/05/3-Cs-Your-Technicians-Need_WP.jpg)
The 3 C’s Your Technicians Need to Succeed
Dealerships need solid technicians. Today, automotive retailers only collect 13% of the $232 billion service market according to Dealer Magazine. The rest of this business goes…
![](https://fuel.reyrey.com/wp-content/uploads/2016/04/Recalls_WP.jpg)
Are You Getting the Most Out of Every Recall?
Vehicle manufacturers posted another record year – not in production, but in recalls. According to the National Highway Traffic and Safety Administration, manufacturers recalled over…