Jeff Adams

The similarities between your fixed ops department and the NFL.

Starting the new year in a good place begins by evaluating current utilization, performance, and profitability. Once you understand your current position, you can move…

Mobility means more than just doing something on your phone. In your fixed operations department, it means success.

In the high-speed world of Formula One (F1), races are often won or lost in the pit. Let’s see how your service department can adopt…

Your customers are looking for a service experience that accommodates their needs. Think about an alternative option offering rideshares.

Now that the winter chill has melted away, and the flowers have started to bloom, it’s the perfect time to wipe the slate clean for…

That “new year, new me” mantra is difficult enough to achieve on a personal level, let alone an organizational one. As the holiday season comes…

You worked hard to get customers in your store, don't let them slip through your fingers.

Technicians are hard to find, and once you do, most aren’t satisfied with their jobs. In fact, 79% of technicians have considered leaving the industry.…

As a customer of other businesses, would you rather: Wait in the restaurant or get a text on your phone when your table is ready?…