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Sales and F&I

Topics and ideas for improving the car buying experience for customers online, in-store, or both.

Couple with young child shopping for a vehicle

Quiz: Are your sales tools helping you adapt?

It’s time to use tools that will help you target future and current customers to find more sales opportunities and close more deals.

Technician under vehicle reviewing tablet information

“Unprecedented Times”: Could reconditioning software help dealerships…

Buzzwords and phrases like “the new normal” have been thrown around constantly since the emergence of COVID-19 in early 2020. Frankly, we’re all tired of

Two runners passing off baton

Passing the Service to Sales Baton

Now more than ever, dealerships are looking for a more strategic way to stock their pre-owned inventory, grow and retain their customer base, and improve

3d illustration with gears and data

Looking Ahead with the Shortening Innovation Cycle

It’s a risky business, predicting the future. Want an example from recent history? Go back to November of last year, right before anyone had ever

Charging an electric vehicle

The Art of Selling Electric Vehicles

At this point, every automotive retailer has heard that “electric vehicles are the future.” That’s actually inaccurate – the age of electric vehicles has already

Computer monitor with calculator

Are Profit Centers Hiding in Your Reports?

There are sneaky profits in your dealership, disguised on paperwork and easily overlooked when you review reports. By continuing to let them go unnoticed, you

Row of vehicles on lot

Avoiding a Used Inventory Mixup

These past few months have challenged auctions and consumer trades. As consumers are shopping again, how do you serve them without the right inventory mix?

Happy couple holding keys to new car

The Wow Factor You Didn’t Know Was Missing

You hear a lot about predictive data and how it can help businesses turn higher profits and capture more customers. But what isn’t talked about

Computer monitor showing Spam inbox

Are your emails getting through?

Dealerships are accustomed to emailing follow-up and promotional messages to their customers. It’s a tried and true communication channel, but getting emails read by customers

Vehicle with pig on top

Pandemic effect on accessory opportunity?

As scholars ponder the future of the automotive industry, those within its ranks are concerned with the impact it will have on all facets of