Parts and Service
Resources for boosting efficiency and maximizing profitability across the parts and service departments.
Are You Prepared to Lose Profits in Your Sales Department?
Change in the retail sales environment is fast and formidable. The margins dealerships see in new car sales are slim and continue to shrink. Transparency…
Mousetrap Series: How well do you know the Dirty Dozen shortcuts?
Do you know the Dirty Dozen? Back in the summer of ‘67, when muscle cars roamed the streets and 8–track tapes were the hot way…
Mousetrap Series: 3 Tips to Speed Up Parts Processing in ERA-IGNITE
In part one of the mousetrap series, you learned why using a computer mouse can slow down the parts department. Now it’s time to learn a few…
Mousetrap Series: The Rodent in the Room
Mice are not large; they’re very small. Most of them will fit in your hand. They don’t look scary and don’t need to eat much. …
Is Cash Still King?
How often do your customers pay for services with cash? It probably doesn’t happen often. Cash is still prominent in some industries, but for automotive,…
3 Process Improvements for Service
How will you make profit in other areas of your dealership if vehicle sales decline? This is a question you need to ask every day. Now is…
Is your team ‘selling’ service?
We all agree business in the front end over the last few years has been impressive with new car sales reaching over 17 million units.…
5 Questions to Determine Fixed Ops Efficiency: Write-up and Dispatch
This is the second article in a three part series to help you determine whether your dealership is as efficient and streamlined as possible when it comes…
3 Features to Look for in a Service Retention Program
As new vehicle sales level off, the pressure to increase service business will intensify. Bringing back current customers for regular maintenance and additional services is vital to…
Quiz: What’s missing from your service game?
Service is a profit center, that’s old news. But where are you missing potential profit in service? Take the quiz below to see where your…
