Parts and Service
Resources for boosting efficiency and maximizing profitability across the parts and service departments.
Quiz: What’s missing from your service game?
Service is a profit center, that’s old news. But where are you missing potential profit in service? Take the quiz below to see where your…
Are signatures necessary?
The times, they are a-changin’. In October 2017, Mastercard announced it will eliminate all signatures at the point of sale by April 2018. The other three major…
Accessory Myth: “Accessory sales will take away from parts…
Most dealerships today aren’t actively selling accessories; customers typically approach the parts department at their own discretion. So when I bring up actively selling accessories…
5 Questions to Determine Fixed Ops Efficiency: Appointments and Arrival
This is the first article in a three part series to help you determine whether your dealership is as efficient and streamlined as possible when it comes…
Inactive Customers Equal Potential Business
The average vehicle makes 2.7 service visits per year with an average bill of $178 per visit. Franchise dealers are only getting 30 percent of these visits—missing…
Speed Up Your Physical Inventory with Bin Location Reports
It’s that time of year – physical inventories. To help the process go much smoother, a quick list of the bin locations and the parts…
5 Reasons Why You Should Text Service Customers
Automotive News has published many articles about service departments turning to text messaging over the past few years. One article noted customers who made an appointment and received a…
Are you giving customers payment options?
More than ever, dealerships must focus on customer retention. Many dealerships are making changes in their processes to increase it. Maybe you’ve added a free…
Why Offer Online Service Scheduling?
Automotive dealerships are competing more and more with independents for business, making service retention crucial. With vehicle sales declining, dealerships must attract and capture more service…
Why is your dealership losing service business to local garages?
Editor’s Note: This article was written by guest author Jordan Collins, who was an intern in the Reynolds Marketing Communications department. Jordan is a 4th…
