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3 Tips to Build a Better Check-In
Service check-in is a foundational part of every service visit, but when is the last time you stopped to evaluate the process? Your service advisors…
Do’s and Don’ts of Automation
AI is the next level of automation. Let's go back to the basics and think about some of the do’s and don’ts of automation.
Three Things Baseball Can Remind Us About Funding a Deal
As we head into summer, there are many things to look forward to, like children laughing in the park and ice cream trucks spreading familiar…
Puzzled by Efficiency? Solve it Today
Each department of your dealership is a piece of a jigsaw puzzle. Finding a way to make the pieces fit together means information wouldn’t stay…
Estimates, quotes, and the CARE method.
Your customers are comparing their dealership experiences to those with Amazon and every other simplified, digital purchasing experience they have. That’s the reality as we…
How to Rescue Leads That Get Away
The one that got away — we’ve all experienced it. Enthusiastically jumping in the air to just miss that fly ball soaring over the fence.…
Better Handle Prospects From Hello
49% of prospects are walk-ins1. That means half the people coming to your store do not have an appointment and haven’t given you any information…
3 Risks to Paper Documents You Don’t Want to Gamble With
Digital: the biggest trend in automotive retail. Everywhere you look, the conversation revolves around moving toward a digital process, connecting each area of the dealership.…
4 Scaries Haunting Your Dealership
When a haunted house is extra scary, you remember that experience for a long time. When your customers’ experience in your dealership is extra scary,…
5 Phone Mistakes That Will Cost You Business
When you consider your phone system, your first thought is probably, “it’s just a phone system.” I’d like to challenge that thought. With pressing shifts…
The Secret to Selling Cars in Service
If you aren’t selling cars from your service lane, you aren’t selling enough cars. Your best customers are already in your dealership, specifically in for…
Apples and Oranges: A Grocery Experience
Have you heard of Wegmans? They’re a grocery chain in the northeast that has been named America’s favorite grocery store for three years in a…
Laws To Follow When Texting in Service
How Texting Advances Your Service Department In the last decade, the number of texts sent across the board has increased by 7000%. Used by people…
