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2021 was a wild ride, so we’re taking a trip down memory lane to remind ourselves there is always light at the end of the

Safety recall mailer

So what exactly is wrong with the recall process as it is today? The main problem we see is actually due to technological advancements within

QPC F&I/Desking result screen with hot keys

This article was written by Justin S., a Software Education Representative. Are you new to ERA-IGNITE? Or maybe a more seasoned user, but want to

Cyber security

Theft is a crime as old as time. And as information has become more digital, and more valuable, criminals have developed ways to steal it.

Saleswoman showing a customer her tablet

There has been undeniably high employee turnover across nearly every industry in 2021. The automotive industry has not been spared with of a turnover rate

Pile of mailing envelopes on desk

Pause. If you aren’t mailing A/P checks to vendors and A/R statements to customers, this article isn’t for you, because you’ve streamlined your processes and

Service mechanic leaning on vehicle, smiling.

Everyone knows what the ideal customer experience in the service department looks like: quick, convenient, and transparent. Customers expect the focus to be on them,

Man checking in at the airport via kiosk

More and more retailers are using technology that allows customers to check in and out quickly, without the need to meet with someone face-to-face. While

Illustrative calculator, with a few people reviewing the numbers.

If numbers, data, and equations excite you, you might work in the business office. Day in and day out, you live in a world of

Man holding tablet and shopping online

Online retailing surged in 2020, no surprises there. It’s now a huge part of every sales conversation, as more consumers want pieces of the typical