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The importance of reporting cannot be underestimated. Between seeing where the dealership stands, evaluating where there’s opportunity for improvement, and helping your dealer make decisions,

Do you find yourself questioning whether online retailing is really worth the hassle? Be honest, do you secretly hope it’s a trend that passes after

Gain insight into the massive accessory sales opportunity that is being served up to dealerships on a silver platter.

Upselling is a critical part of a service advisor’s job, yet it can be challenging to know the right angle to take when discussing recommended

Shopping for a new or used vehicle online has its perks, such as having access to reviews, the ability to compare prices, and search for

Time to market (cycle time) is crucial to the profitability of your used car inventory, so your goal should be to minimize it as much

Whether you’ve been to Disney World in the last few years or not, you most likely know about their MagicBands. These sporty wrist bands are

One of the best conveniences in life is ordering takeout. Having it show up on your doorstep is one of life’s simple pleasures. But the

As we discussed in the first article of this series, the check-in process is the most important area in service to focus customer experience because

With the growth of online and contactless payments, businesses everywhere are providing efficiency and convenience to customers by adopting an online payment system. In order