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3 Tips to Build a Better Check-In
Service check-in is a foundational part of every service visit, but when is the last time you stopped to evaluate the process? Your service advisors…
Bringing Balance to the (Work) Force: Jedi Tactics for Defeating a…
As we celebrate May the 4th, let’s look beyond the stars and into our service departments, where a challenger nearly as daunting as Darth Vader…
3 Reasons You Need a CRM in Your Service Drive
If you’re not currently using a customer relationship management (CRM) tool in your service department, you’re probably wondering if it’s worth having. I present the…
New Year, New Business Office: The Tech You Need to Succeed
Today, technology is at the forefront of all business operations… or is it? Dealerships typically look to technology to improve customer experience and streamline operations…
Recon to Front Line Best Practices
Reconditioning vehicles and getting them to the front line as fast as possible is more important than ever. It’s one of the few controllables surrounding…
How to Rebuild Trust With Customers
Any time we face an important choice, we seek support in the people we trust. In the case of purchasing a vehicle – easily one…
Movie Theaters: A Childhood Memory or Strong Soldier?
When was the last time you went to a movie theater for a new release? For many, it was pre-pandemic. This is for a couple…
How Can You Create More Time in Service?
Take a second and think about how you are measuring time in your dealership. Are you wasting it or saving it?
The Grinch Who Stole Service Revenue
It’s that time of year when Dr. Seuss’ iconic character makes his annual re-emergence in the classic 1966 cartoon How the Grinch Stole Christmas. As…
Root Canal or Deal Negotiation?
Why is it some car buyers don’t see much of a difference between the two?
Your Top 10 from 2021: The Best of Fuel
2021 was a wild ride, so we’re taking a trip down memory lane to remind ourselves there is always light at the end of the…
Addressing the Neglected Recall Process
So what exactly is wrong with the recall process as it is today? The main problem we see is actually due to technological advancements within…
Quick Tips: How to Utilize Quick Process Cards
This article was written by Justin S., a Software Education Representative. Are you new to ERA-IGNITE? Or maybe a more seasoned user, but want to…
