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For over a year now, low vehicle inventory has challenged dealers to think outside the box. Creativity is surely welcomed, but let’s not forget about

Scheduling appointments online

It should go without saying that one of dealers’ top goals for their business is sustainable, long-term profitability. While the day-to-day rush of dealership operations

New text message alert on mobile phone

A medium as simple as texting still drives customer experience. Make sure you're not only offering a texting option, but also sending the right texts.

Wooden blocks built to spell the word trust

For many consumers, dealerships are viewed as untrustworthy, often due to past experiences. Companies like Carvana and Vroom push this perception daily with over-the-top commercials

Three hands holding wrists

Any time we face an important choice, we seek support in the people we trust. In the case of purchasing a vehicle – easily one