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Operating Differently in Service: Expanding Capacity with the Techs and Space You Have

Three ways you can improve your service efficiency to manage increasing customer expectations and technician shortages.

Computer on left, couple looking at car on right

Operating Differently in Sales: How to Align the Online and In-Store…

Instead of simply adding online options and hoping for the best, you need to run your sales process differently so you can easily pivot between

The 5 Ws to Paint the Recon Picture

When you’re not asking the right questions, you can’t get a full picture of your reconditioning process.

Vehicle with popped hood

Closing the Gap on Open Recalls

Right now, over 50 million cars on the road in the U.S. have an open recall, according to CARFAX. Even though the NHTSA requires manufacturers to