Operating Differently in Sales: How to Align the Online and In-Store Buying Experience
Instead of simply adding online options and hoping for the best, you need to run your sales process differently so you can easily pivot between online and in-store. Learn how.
The 5 Ws to Paint the Recon Picture
When you’re not asking the right questions, you can’t get a full picture of your reconditioning process.
Rapport: The Gateway to Retention
Picture this: a customer comes in to your store to buy a vehicle, they find the one they want, they go through the entire process…
Customers Are Calling for a Mobile-Friendly Service Experience
As a customer of other businesses, would you rather: Wait in the restaurant or get a text on your phone when your table is ready?…
Technology Trends: Self-Service Kiosks
More and more retailers are using technology that allows customers to check in and out quickly, without the need to meet with someone face-to-face. While…