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How healthy is your heart? Not your physical one; but the heart of your dealership – the business office? You might not know the answer,

Electric vehicle charging station

I often tell people, “our world will not be the same in two years as it is today.” And that is abundantly clear in our

Man that is blindfolded

Every day, millions of consumers buy products online. Whether it’s Amazon, your local grocery store, or a nation-wide chain, each time you buy online you’re

car salesman working with a couple

Understanding aftermarket products has long been a challenge for car buyers. A 2017 report from the FTC found that add-on products were the biggest source

Signing on tablet

“I love doing paperwork. Hand signing that thick stack of forms, document by document, was the most exciting part of my car buying experience. I

Electric vehicle charging

The strong pipeline of new EV model launches in the next 24 months will create more options for consumers. With those EVs comes changing customer

Process map

If you ask any GSM “What is your sales process?”, they will likely respond with 20 steps each salesperson is trained to complete every single

Customer signing documents on docuPAD

There are many reasons why a dealership invests in a digital solution for their F&I department – to cut down on paper, increase efficiency, maintain