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Online retailing surged in 2020, no surprises there. It’s now a huge part of every sales conversation, as more consumers want pieces of the typical

Automotive News recently published an article discussing why dealerships are sourcing lower-grade used vehicles to fill their lots.

Seven years ago, I told the unpleasant story of my first “real” vehicle purchase. But, I learned the warning signs to watch for. Here's a

If you ask any GSM “What is your sales process?”, they will likely respond with 20 steps each salesperson is trained to complete every single