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Sleighing the Reporting Game: Digitizing Your Business Office

The enchantment of the holiday season is undeniable. As the living room fireplace crackles with life, its warmth greets you with a cozy embrace. Fresh

Stopwatch laid on a pile of papers and calendar

Three Parts and Service Steps for Success in the New Year

Starting the new year in a good place begins by evaluating current utilization, performance, and profitability. Once you understand your current position, you can move

desking keyboard hotkeys

Tips and Tricks for Desking

Navigate the Desking application easier with these tricks.

From Track to Bay: What You Can Learn from the Efficiency of F1 Pit Crews

In the high-speed world of Formula One (F1), races are often won or lost in the pit. Let’s see how your service department can adopt

Operating Differently in Service: Expanding Capacity with the Techs and…

Three ways you can improve your service efficiency to manage increasing customer expectations and technician shortages.

three illustrated figures holding up a bullhorn with an text icon coming out of it

Dealer Success: Direct, Tangible, and Valuable Communication

Letters from happy dealers are our favorite reading material. Find a comfortable seat, fill up your coffee, and read on.

hand holding a phone with an email reminder displayed on it

Service Marketing Scenarios: Why Automated Follow-Ups Work

A problem that seems to plague almost every service drive is what to do when customers decline the services recommended to them.

service technician working on vehicle

The 3 Biggest Challenges of Being a Technician

Technicians are hard to find, and once you do, most aren’t satisfied with their jobs. In fact, 79% of technicians have considered leaving the industry.

Technicians working together on fixing a part

How Daytona Toyota is Getting Quality Technicians

Photo: Daytona Toyota, Daytona State College Finding and keeping technicians is a challenge for many dealerships today and the shortage continues to worsen. By 2024,