Troy Fifield
Troy was a Reynolds Consultant with 11 years of automotive retail experience, including Service Advisor and Warranty Administrator.
Articles by Troy Fifield:
Whether it’s a matter of convenience or a force of habit, service departments are routinely leaving ROs open when they should be closed. If a…
Have you ever stopped to think about why Henry Ford’s moving assembly line was such a huge innovation? A moving line didn’t remove the need…
What good is migrating from an open service system to an appointment-driven approach if you are not educating your customers that appointments are a viable…
