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Troy Fifield

Troy was a Reynolds Consultant with 11 years of automotive retail experience, including Service Advisor and Warranty Administrator.

Articles by Troy Fifield:

Risk meter

How Open ROs Affect Your Service Department

Whether it’s a matter of convenience or a force of habit, service departments are routinely leaving ROs open when they should be closed. If a


3 Tips for Cutting Down Your Service Drive’s…

Have you ever stopped to think about why Henry Ford’s moving assembly line was such a huge innovation? A moving line didn’t remove the need

Reservation Manager

Are Your Customers Aware of Service Appointments?

What good is migrating from an open service system to an appointment-driven approach if you are not educating your customers that appointments are a viable