Troy Fifield
Troy was a Reynolds Consultant with 11 years of automotive retail experience, including Service Advisor and Warranty Administrator.
Articles by Troy Fifield:
How Open ROs Affect Your Service Department
Whether it’s a matter of convenience or a force of habit, service departments are routinely leaving ROs open when they should be closed. If a…
3 Tips for Cutting Down Your Service Drive’s…
Have you ever stopped to think about why Henry Ford’s moving assembly line was such a huge innovation? A moving line didn’t remove the need…
Are Your Customers Aware of Service Appointments?
What good is migrating from an open service system to an appointment-driven approach if you are not educating your customers that appointments are a viable…
