Sean O’Connor
Reynolds Consulting Services
Sean has 11 years of in-dealership experience working in various roles for Fixed Operations. He joined the Reynolds Consulting Services team in 2013 so that he could help improve dealership processes and system utilization. He consults on CRM processes, Retail Sales Operations, and Fixed Operations.
Articles by Sean O’Connor:
How Can You Create More Time in Service?
Take a second and think about how you are measuring time in your dealership. Are you wasting it or saving it?
Don’t Work on a Hot Engine
While your dealership processes are cooled down, find ways to work on and improve them.
4 Reasons Customers Need Your Service
With many people and businesses continuing to practice social distancing, things remain slow – including your customers’ schedules. This means their vehicles are not in…
5 Things Every Dealership Should Do to Prepare for the Future
Your dealership is successful and running smoothly. That’s a great first step. Now it’s time to forget about today’s success and look to the future.…
4 Tips for Upselling in Fixed Ops
Look at the number of customers who visit your parts and service departments each day. Now compare that number with your sales floor traffic. Most…
Tips to Exceed Expectations in Service
Picture this: You arrive at a hotel after a long day of travel. It’s well past midnight and you find yourself alone in a quiet…